Customer Feedback and Complaints

This form is designed to help you provide feedback or file complaints about our
services. Your input is important to us.

Our Promise to You: Listen, Respond, Learn

The Myphysio Spinal & Sports Injury Clinic’s Complaints Management Framework is
dedicated to addressing concerns effectively and with empathy. We are committed to
high-quality customer service and ongoing improvement.

We welcome all feedback, including complaints and compliments. If you have
feedback about our clinic or its staff, please share it with us. Positive feedback about
our staff will also be passed along.

How to File a Complaint

To resolve your issue quickly, please first discuss your concern with the staff member
responsible for your matter. If this does not resolve the issue to your satisfaction,
please escalate the matter to the Practice Principal Priyanka Gupta or our Practice
Manager Leanne Watson.

You can submit a complaint or feedback in the following ways:

How We Handle Complaints

Our complaints policy and procedures ensure your concerns are taken seriously and
addressed promptly and fairly. We aim to resolve complaints quickly and keep you
updated throughout the process. Upon receiving a complaint, we will:

  • Review the information provided and how you would like the issue resolved.
  • Check our records for relevant information.
  • Take necessary actions, which may include correcting mistakes, offering an apology, providing additional information about your case or our policies, or reviewing our practices.

We are committed to resolving your complaint effectively and to continuously
improving our services

Fill out the Feedback Form    Fill out the Complaint Form